NEWS

Three in four consumers ready to walk away if customer service is poor

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Survey highlights scale of frustrations with the pandemic customer experience.

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NEWS

LogicMonitor expands to new R&D centre in Pune, India

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Looks to increase company’s Indian employee base by at least 25 percent this year further establishing India as a key location for LogicMonitor’s continued growth.

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NEWS

Emovis UK chooses Progress

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Global leader in toll-based mobility solutions uses Progress WhatsUp Gold to shorten issue detection, response, and resolution time for 400-server environment.

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NEWS

Park Place Technologies bolsters Ireland tech investment

Park Place opens state-of-the-art Support and Operations Centre in the heart of County Cork.

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NEWS

Apptio improves technology investment decision-making

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Portfolio-wide enhancements to Business Intelligence reports, cloud optimization capabilities and agile planning enable better technology investment decisions.

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NEWS

Resiliency remains elusive for many

71% of US companies cited supply chain disruption as the biggest issue; in the UK 73% Brexit remains the primary source of disruption.

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Rubrik Andes 5.0 release introduces Oracle database instant recovery, NAS Direct Archive, and...
Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...
New Relic’s service level management experience helps developers, operators and executives...
IT teams report a significant increase in challenges surrounding migrating and managing remote...
Ivanti, the company that unifies IT to better manage and secure the digital workplace, has...
Deal will see the Now Platform implemented to support Asda’s 140,000-strong colleagues improve...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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