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The impact of Agentic AI on the future of customer service

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New insights examine how agentic AI is being adopted in customer service and its impact on operational workflows.

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iManage report highlights gap between AI adoption and knowledge maturity

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iManage’s latest report examines the relationship between knowledge management maturity and AI adoption.

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NEWS

Hexnode updates Genie AI with advanced device management features

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Hexnode unveils a update to its Genie AI, offering improved device insights and automated remediation for efficient management.

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A deep dive into Huntress's 2026 Cyber Threat Report

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Delving deep into the organised playbook of modern cybercrime, this article exposes the scale and sophistication transforming cyber criminals into a global force.

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NEWS

European Parliament suspends AI features over data security concerns

The European Parliament has disabled AI features on official devices due to data security concerns involving external cloud servers.

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NEWS

Zero Networks partner programme for enhanced growth

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Zero Networks revamps its partner programme to foster channel-first growth and align security strategies with market demands.

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Freshworks’ Freshservice ITSM software drives agility and cost savings for ITV’s support team...
Cezary Zieba joins BCS with a mission to enhance operations in Poland and Central Europe.
OpenText Business Centre for SAP® digitises sales order processes to increase operational...
Morpheus Data has introduced a series of enhancements which will help enterprise customers reduce...
New research highlights executive priorities amidst evolving pressures, showcasing the pivotal role...
The buzzword often associated with a successful and seamless supply chain is efficiency, and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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