Logo
NEWS

Zendesk reveals autonomous service workforce

  • Published in

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

Read More

NEWS

Cequence Security reveals agent personas for enhanced AI agent management

  • Published in

Cequence Security has introduced Agent Personas to provide more granular control over AI agent access and actions within enterprise environments.

Read More

NEWS

Financial threats amplify: rising concerns in the industry

  • Published in

Cybercrime in the financial sector has intensified, with AI posing new challenges. CrowdStrike report finds that asset theft reached record levels in 2025 due to advanced tactics.

Read More

NEWS

Decoding the AI productivity paradox in software development

  • Published in

Harness report finds that AI coding tools are being widely adopted in software engineering, with productivity gains alongside emerging challenges in performance measurement and visibility.

Read More

NEWS

Public sector's transition to agentic AI: challenges and opportunities

  • Published in

Public sector leaders globally are evaluating agentic AI for autonomous task completion as workforce pressures and data governance requirements shape adoption strategies.

Read More

NEWS

Feedonomics launches ACE for agent-ready commerce in retail

  • Published in

Feedonomics has introduced ACE, a solution designed to help merchants syndicate product data for AI-driven shopping environments, including platforms such as OpenAI and Google.

Read More

As AI technologies mature, enterprises transition from pilots to full-scale implementations,...
International Data Corporation (IDC)has publishd its worldwide information technology (IT) industry...
Hyland has introduced new solutions aimed at helping organisations manage enterprise content and...
Netskope's report highlights the communication gaps faced by I&O leaders in enhancing AI...
New data highlights the challenges and opportunities in software release management, emphasising...
GTT Communications plans to expand its global network services in 2026, including AI enhancements...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more