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The impact of Agentic AI on the future of customer service

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New insights examine how agentic AI is being adopted in customer service and its impact on operational workflows.

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NEWS

iManage report highlights gap between AI adoption and knowledge maturity

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iManage’s latest report examines the relationship between knowledge management maturity and AI adoption.

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NEWS

Hexnode updates Genie AI with advanced device management features

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Hexnode unveils a update to its Genie AI, offering improved device insights and automated remediation for efficient management.

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A deep dive into Huntress's 2026 Cyber Threat Report

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Delving deep into the organised playbook of modern cybercrime, this article exposes the scale and sophistication transforming cyber criminals into a global force.

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NEWS

European Parliament suspends AI features over data security concerns

The European Parliament has disabled AI features on official devices due to data security concerns involving external cloud servers.

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NEWS

Zero Networks partner programme for enhanced growth

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Zero Networks revamps its partner programme to foster channel-first growth and align security strategies with market demands.

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Lenovo appoints Tikiri Wanduragala as the new Technology Leader for its UKI business, with a focus...
Research shows implementers tied to vendors sell too many licences or wrong software to customers...
Westcon-Comstor partners with Proofpoint to deliver certified cybersecurity training across Europe,...
Software AG has been working with Vietnam-based Military Commercial Joint Stock Bank (MB Bank) to...
CloudM has announced that its CloudManager product is now available worldwide for Microsoft Office...
Catchpoint has introduced a new set of innovative capabilities to advance its Internet Performance...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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