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AI in ITSM: current landscape and future challenges

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Exploring the widespread yet challenging adoption of AI in ITSM, and the operational hurdles organisations face in scaling its impact.

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Cohesity secures US patent for AI system enabling secure GenAI on secondary data

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Cohesity has been granted a US patent for its AI platform Gaia, which enables generative AI applications to operate on secondary enterprise data while maintaining existing security and governance controls.

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Flashpoint Ignite adds Intelligence Requirements to align CTI with business priorities

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Flashpoint introduces Intelligence Requirements within Ignite to enhance cyber threat intelligence workflows and align activities with business priorities.

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Arctic Wolf reveals Aurora Exposure Management for enhanced cyber risk mitigation

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Arctic Wolf launches Aurora Exposure Management, aiming to enhance organisations’ ability to manage cyber risks proactively using AI capabilities.

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Transforming AI capabilities: the launch of Siemens Intelligence Center X

Siemens introduces Intelligence Center X, aiming to streamline industrial AI integration to enhance scalability and workflow synergy by enabling collaboration between humans and AI.

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Boomi and ServiceNow partner to enhance AI-driven enterprises

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Boomi and ServiceNow expand their partnership to enhance data activation and workflow integration for AI-driven businesses.

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The latest report by Fivetran highlights pipeline fragility in data infrastructures hindering...
Check Point introduces the AI Defense Plane to safeguard enterprises as AI systems advance to...
Aruba, a Hewlett Packard Enterprise company, has introduced Aruba ESP (Edge Services Platform),...
Alteryx has introduced new automation capabilities designed to support AI deployment and integrate...
Leading agentless device security platform provider Armis, and cloud visibility and analytics...
Park Place Technologies has acquired the TPM and Professional Services assets of CentricsIT, an IT...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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