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Zendesk reveals autonomous service workforce

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Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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Cequence Security reveals agent personas for enhanced AI agent management

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Cequence Security has introduced Agent Personas to provide more granular control over AI agent access and actions within enterprise environments.

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Financial threats amplify: rising concerns in the industry

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Cybercrime in the financial sector has intensified, with AI posing new challenges. CrowdStrike report finds that asset theft reached record levels in 2025 due to advanced tactics.

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Decoding the AI productivity paradox in software development

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Harness report finds that AI coding tools are being widely adopted in software engineering, with productivity gains alongside emerging challenges in performance measurement and visibility.

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Public sector's transition to agentic AI: challenges and opportunities

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Public sector leaders globally are evaluating agentic AI for autonomous task completion as workforce pressures and data governance requirements shape adoption strategies.

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Feedonomics launches ACE for agent-ready commerce in retail

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Feedonomics has introduced ACE, a solution designed to help merchants syndicate product data for AI-driven shopping environments, including platforms such as OpenAI and Google.

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Park Place Technologies has strengthened its software portfolio with the purchase of...
Hack The Box and LinkedIn Learning have joined forces, aiming to address the cybersecurity skills...
JBS Foods, a premium global food company, has expanded its partnership with ManageEngine, a...
Riverbed unveils AI-powered network observability solutions, enhancing IT efficiency and...
Move to cloud-based customer experience platform supports collaboration, conversational service and...
Service offering will provide customers across AWS, Azure, and GCP a 24x7 Unified Support Model.
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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