NEWS

Ricoh Europe forms strategic collaboration with ServiceNow to transform customer service

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Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business transformation, to deliver a unified service delivery platform. The collaboration aims to provide Ricoh’s customers and employees with seamless, intelligent and responsive digital management of modern workplaces.

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NEWS

Teradata and ServiceNow partner

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New integration with ServiceNow® Workflow Data Fabric connects, understands, and activates customer data from Teradata on the ServiceNow AI Platform.

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NEWS

Cloudhouse brings advanced IT governance to ServiceNow users with strategic partnership

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Cloudhouse has announced its strategic partnership with ServiceNow, the AI platform for business transformation. This collaboration aims to enrich the standard IT Change Enablement process by integrating Guardian by Cloudhouse, providing enhanced capabilities, and increasing the value derived from the ServiceNow platform.

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NEWS

Syncro launches XMM Unified IT and Security Management Platform

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Platform for MSPs simplifies IT management, strengthens security, and reduces tool sprawl.

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NEWS

Tray.ai launches ITSM Agent

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Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise governance and control.

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NEWS

SolarWinds unveils next-generation solutions to tackle modern IT operational resiliency challenges

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New capabilities integrate observability, incident response, service management, and AIautomation capabilities designed to streamline IT and strengthen operational resilience.

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The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...
Westcon-Comstor partners with Proofpoint to deliver certified cybersecurity training across Europe,...
Leostream introduces a secure solution for external stakeholders, ensuring safe and efficient...
Organizations tackle the ERP Innovator’s Dilemma – ‘keeping the lights on’ budgets fall to...
HCL to transform the end-user experience and IT operations for Aperam through best-in-class...
Liberty Lake Cloud has introduced its new Vega Cloud Management Platform­ that is designed to help...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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