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Zendesk reveals autonomous service workforce

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Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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Cequence Security reveals agent personas for enhanced AI agent management

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Cequence Security has introduced Agent Personas to provide more granular control over AI agent access and actions within enterprise environments.

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Financial threats amplify: rising concerns in the industry

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Cybercrime in the financial sector has intensified, with AI posing new challenges. CrowdStrike report finds that asset theft reached record levels in 2025 due to advanced tactics.

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Decoding the AI productivity paradox in software development

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Harness report finds that AI coding tools are being widely adopted in software engineering, with productivity gains alongside emerging challenges in performance measurement and visibility.

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Public sector's transition to agentic AI: challenges and opportunities

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Public sector leaders globally are evaluating agentic AI for autonomous task completion as workforce pressures and data governance requirements shape adoption strategies.

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Feedonomics launches ACE for agent-ready commerce in retail

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Feedonomics has introduced ACE, a solution designed to help merchants syndicate product data for AI-driven shopping environments, including platforms such as OpenAI and Google.

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Exabeam introduces AI-driven security technologies in hopes of protecting enterprises from the...
Together the companies will support IT leaders with digital transformation and hybrid work...
Red Cactus and Tollring launch AI conversation analytics to support CRM integration across over 200...
The Lumada DataOps Suite provides AI-driven data management through a cloud-native platform to...
Hitachi Vantara is to acquire the business of privately held Waterline Data, Inc.
Nokia has selected Tutela, an independent mobile quality measurement company, to provide key...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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