NEWS

ServiceNow to acquire Lightstep

Acquisition will help ServiceNow customers accelerate digital transformation with insight‑driven, action‑oriented workflows.

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NEWS

Transforming IT Service and Asset Management?

Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal issues in real-time for contextual, personalised employee experiences in the Everywhere Workplace.

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NEWS

ManageEngine launches RMM Central

ManageEngine has launched RMM Central, a new unified remote monitoring and management solution for managed service providers (MSPs).

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NEWS

Delivering data centre innovation

Pluribus Networks has introduced release 6.1 of its Linux Netvisor® ONE network operating system (OS).

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NEWS

ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.

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NEWS

Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

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Extreme Networks has introduced ExtremeCloud™ IQ, said to be the industry’s first end-to-end cloud management application that leverages machine learning and artificial intelligence to provide enterprises with insights, as well as complete visibility, control, and automation of their entire network.
Next Generation AIOps capabilities powered by new algorithms add external data and events to drive easier, smarter cloud operations.
Throughout the COVID-19 pandemic, Certero have been supporting organizations across the globe with the transition from traditional office environments to remote working.
Apptio has announced the integration of Apptio Cloudability with the cloud-based observability platform New Relic One. With this integration, Amazon Web Services (AWS) and Microsoft Azure users can leverage additional infrastructure performance metrics from New Relic One, such as memory and CPU utilization, allowing Apptio Cloudability to provide up to 15 percent more savings in rightsizing recommendations for compute resources.
Extreme Network has ntroduced the Extreme 9000 series, featuring the Extreme 9920 intelligent network visibility platform.
Paessler AG is releasing a new solution for facility managers and building owners: the new software as a service (SaaS), “Paessler Building Monitor”, provides around-the-clock digital monitoring of building conditions.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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