NEWS

Kaseya introduces new offerings, receives special recognitions

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Kaseya continues its momentum after the announcement of several new capabilities at its sold-out DattoCon hosted in Miami. Kaseya rolled out Kaseya Help Desk Services, which allows the outsourcing of daily IT tickets to improve customers’ profits and reduce their technician churn.

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NEWS

CIOs and CTOs struggle with multiple vendor model

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IT leaders seek to consolidate support and services into a single vendor to achieve greater agility, control vulnerabilities, and improve cost efficiency.

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NEWS

Ian Anderson to lead Park Place Technologies' EMEA channel

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Park Place Technologies has appointed Ian Anderson as Senior Director, Channel Sales, EMEA.

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NEWS

Park Place Technologies acquires Xuper

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Park Place Technologies has acquired Xuper Limited, an IT solutions provider based in Derby, UK.

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NEWS

IT Service Management enhances productivity, innovation & IT outcomes

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SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on improving IT outcomes, service delivery, and employee satisfaction.

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NEWS

Generative AI dramatically enhances value through connected Digital Ops

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BMC embeds GPT across AI-driven service and operations management portfolio.

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JumpCloud’s latest research reveals that admins are hungry for an open directory platform...
d that legacy data platforms are the biggest obstacles to improving their data management and...
Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...
This first edition, conducted among 600 IT professionals, confirms the strategic importance of IT...
The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...
Unified platform for ITSM and ITOM to discover, monitor, service, remediate, and optimize IT...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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