NEWS

Companies resolved employee IT issues 23% faster in 2021

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Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.

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NEWS

Majority of CIOs want to replace current technology

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Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview, such as business model transformation, corporate strategy, and sustainability.

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NEWS

Park Place Technologies launches Entuity v20.0

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Upgraded on-prem solution features a streamlined user interface, server and storage management capabilities, and 90% noise reduction for customers.

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NEWS

New Relic launches Service Level Management

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New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful recommendations, unified health reports and alerts for no additional cost.

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NEWS

USU to equip BWI and German Federal Armed Forces with central IT service management platform

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Extensive, long-term framework agreement with eight-figure total volume.

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NEWS

Park Place Technologies acquires Reliant Technology

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Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and hardware provider based in Atlanta, Georgia. The acquisition will provide more products and services to Reliant Technology’s large client base.

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All SAP customers can now enable industry leading observability for their SAP infrastructure,...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
Before-and-after analysis and one-second root cause granularity for open-source and NoSQL...
Zscaler has announced new integrations with ServiceNow, enabling advanced visibility, access...
The acquisition integrates advanced IT, cloud, and SaaS asset security and management capabilities...
With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent”...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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