NEWS

GoTo transforms IT management with new remote monitoring & management tools

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GoTo Resolve now includes free remote monitoring and management, advanced helpdesk functionality, and 60+ new features to deliver full IT service management capabilities in 2023.

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NEWS

Ensono launches Service Mapping

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Ensono has launched Ensono Envision® Service Mapping, giving IT organizations insights into their IT estate and application dependencies.

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NEWS

TeamViewer streamlines global IT support at Henkel

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TeamViewer is streamlining the remote support in the IT department of the international consumer goods and adhesives corporation Henkel. Thanks to the secure enterprise connectivity suite TeamViewer Tensor, the Düsseldorf-based company was able to simplify its global internal IT support and make it more efficient.

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NEWS

Adoption of AI stalling in IT departments

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More than half of IT pros are not using machine learning in their environment.

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NEWS

Rackspace Technology launches Modern Operations

Service offering will provide customers across AWS, Azure, and GCP a 24x7 Unified Support Model.

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NEWS

Deutsche Welle uses TeamViewer to provide secure IT support

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The Deutsche Welle, Germany's international broadcaster, is using TeamViewer to support its IT for its global network of correspondents.

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New runtime environment vulnerability analytics and support for the Go programming language...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
Onecom, the UK’s largest independent business telecommunications provider of fixed line, mobile,...
Tighter integration with Red Hat Ansible Automation Platform fuses modern management capabilities...
Park Place opens state-of-the-art Support and Operations Centre in the heart of County Cork.
Survey reveals gap between mission-critical importance of full-stack observability to business...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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