NEWS

Kyndryl announces Kyndryl Interactive AI for Service Desk

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The solution offers a personalised IT support experience by leveraging AI and Advanced Speech Recognition and Natural Language Processing.

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PagerDuty unveils innovations for the PagerDuty Operations Cloud

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PagerDuty has launched new capabilities and upgrades for the PagerDuty Operations Cloud.

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SolarWinds AI launches to transform IT Service Management

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Generative AI engine developed under new AI by Design framework debuts in company’s premier ITSM solution.

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JumpCloud acquires Resmo

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The acquisition integrates advanced IT, cloud, and SaaS asset security and management capabilities into JumpCloud’s open directory platform.

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Dell NativeEdge 2.0: reimagining edge operations

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Securely scale your edge operations to power any use case.

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SailPoint introduces two new offerings

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Identity Security Cloud Standard suite and Customer Success Portfolio packages arm customers for success throughout their journey with offerings that match program maturity and business scale.

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The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...
With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...
Hitachi Vantara is to acquire the business of privately held Waterline Data, Inc.
Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside...
Cinven's investment emphasises Smart Communications' role as a leading cloud-native provider,...
HCL to transform the end-user experience and IT operations for Aperam through best-in-class...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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