Wednesday, 12th May 2021
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NEWS

ServiceNow to acquire Lightstep

  • Published on 11 May, 2021 in

Acquisition will help ServiceNow customers accelerate digital transformation with insight‑driven, action‑oriented workflows.

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NEWS

Transforming IT Service and Asset Management?

  • Published on 04 May, 2021 in

Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal issues in real-time for contextual, personalised employee experiences in the Everywhere Workplace.

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NEWS

ManageEngine launches RMM Central

  • Published on 29 Apr, 2021 in

ManageEngine has launched RMM Central, a new unified remote monitoring and management solution for managed service providers (MSPs).

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NEWS

Delivering data centre innovation

  • Published on 27 Apr, 2021 in

Pluribus Networks has introduced release 6.1 of its Linux Netvisor® ONE network operating system (OS).

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NEWS

ServiceNow enables better experiences

  • Published on 25 Apr, 2021 in

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.

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NEWS

Contact centres require human touch to function in a hybrid world

  • Published on 21 Apr, 2021 in

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

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NHS Scotland using ServiceNow’s Now Platform to expedite vaccine efforts in fight against COVID-19.
Ivanti has released survey results highlighting the challenges faced by IT organisations when it com...
The first NetOps console server with both Smart Out-of-Band management and advanced automation tools...
Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...
2019 set to be the year of adaptive workspace management.
The Belgian wind farm developer chose Greenbyte Energy Cloud for data management of their operationa...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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