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Riverbed launches Alluvio IQ Unified Observability Service

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New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by today’s complex IT environments, resource constraints, and data silos through AI and machine learning.

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Rising customer expectations makes “exceptional” the new service baseline

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New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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Two-thirds of European SMBs yet to fully optimise their business for hybrid working

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New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.

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Majority of IT professionals investing just 20% of their budget in IT management

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SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.

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Freshworks empowers Databricks

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The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across multiple departments to help employees faster.

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Dynatrace extends cloud security

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New runtime environment vulnerability analytics and support for the Go programming language position Dynatrace as the only solution that provides real-time visibility and analysis across the entire application stack.

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A UK survey of digital leaders shows rising annual investment in digital transformation, with most...
New research highlights the gap in governance structures as AI-generated code becomes integral to...
The Department for Science, Innovation and Technology is investing in advanced tech to enhance...
CrowdStrike’s fourth Global Security Attitude Survey reveals 63% of organisations are losing...
Rocket Software unveils its NextGen Academy in Newbury, aiming to develop enterprise software...
AI is increasingly shaping decision-making among UK business leaders, with a significant portion...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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