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Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience
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Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

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Atlassian Q&A: Inside the company’s vision for AI
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In this Q&A, Jamil Valliani, Head of Product for AI at Atlassian, discusses the company’s approach to AI, the role of context in enterprise workflows, and how tools like Rovo and Teamwork Graph are evolving.

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Atlassian Team '26: The growing role of context in AI-driven workflows

At Atlassian Team '26 in Anaheim, industry leaders gathered to explore the next phase of AI, where...

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Data Breach and Cyber-Attacks: A Matter of When and Not If

By Graham Jarvis, Freelance Business and Technology Journalist.

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The 2026 Memory Crisis: Why Your IT Refresh Just Hit a Speed Bump

By Danny Kirby (Senior Account Director at Cameo Services) and Iain Burton (Strategic Account...

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The sovereignty gap UK organisations can no longer afford to ignore

By Chris Carreiro, Chief Technology Officer, Park Place Technologies.

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Why Digital Transformation Strategies Fail in Delivery - Not Design

By Arun Manoharan, Global Head of Strategy Enablement, UBDS Digital.

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Videos

Data Centre World London 2026
Shahar Belkin, Chief Evangelist at ZutaCore, explains how the company’s OmniTherm™ cold plate enables waterless two-phase cooling for manufacturers building servers with the NVIDIA RTX PRO 6000 Blackwell...
In this conversation, Daniel Welling, Co-Founder of MSP Finance Team, shares his perspective on the financial realities facing managed service providers today. He explores why profitability can be difficult to...
Ben Pritchard, CEO of AVK, discusses the launch of what is believed to be Europe’s first, large-scale, 110 MW on-site microgrid, developed to support early phase site operational resilience. Located within...

News

Sophos' latest report highlights the escalating identity security challenges, with high breach rates and costly recoveries.
Public sector leaders globally are evaluating agentic AI for autonomous task completion as workforce pressures and data governance requirements shape adoption strategies.
Cequence Security has introduced Agent Personas to provide more granular control over AI agent access and actions within enterprise environments.
New global research shows strong investment intent, yet weaknesses in day‑to‑day security and growing AI and third‑party risk are leaving many businesses exposed.