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Unlocking more personalised customer experiences with AI, RCS, and integrated omnichannel strategies
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Sophie Cheng, Sinch’s SVP of Product Marketing, discusses the findings of the company’s recent report, the state of customer communications, which explores how brands are adapting their engagement strategies as customer expectations rise, and AI adoption accelerates globally. She explains that the businesses that lead are putting the customer at the heart of their communication strategies, letting them choose how and where they want to connect and using AI, and channels like RCS, to make every interaction smarter, faster, and more meaningful.

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DEI matters more than ever - in the IT industry and beyond
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Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI, despite some recent ‘push back’, explaining the importance of women's perspectives in creating balanced leadership teams, how diverse viewpoints lead to better solutions and innovation in technology, the responsibility of current women leaders in challenging stereotypes for future generations and some practical approaches to creating more equitable environments in male-dominated industries.

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WOMEN IN IT – Jenny Briant, Academy Operations Director at the Ten10 Academy
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Jenny Briant, Academy Operations Director at the Ten10 Academy, shares valuable insights on empowering women in tech and promoting inclusive workplaces – including building a career in tech without a traditional tech background; the importance of DEI representation in AI and tech leadership; AI in recruitment: the need for human oversight; empowering women and Gen Z in tech; and just why a well-crafted DEI strategy can bring so many benefits to an organisation when it comes to both employee and customer interactions.

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Sustainability – time for a revolution? Part 1

Pankaj Sharma, Schneider Electric's Global Executive Vice President, Secure Power Division, discusses the sustainability gap, with too many organisations talking up their environmental credentials, but failing to implement the necessary actions.

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IT department central to IT decentralisation
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Arun Kumar J, Regional Director - UK, ManageEngine, discusses the company’s recent IT at Work – 2022 and Beyond report, which finds that, while the majority of organisations are on a path to IT decentralisation, the importance of the IT department cannot be overstated as the driving force behind such a digital transformation strategy.

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Sports broadcaster wins with New Relic
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Craig McLean, VP of Engineering at DAZN Group, a global sports entertainment platform, explains the importance of observability to the company as it delivers an over-the-top streaming service to millions of subscribers across the globe.

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Observability offers a path to true IT optimisation
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Stéphane Estevez, EMEA Director of Product Marketing, Observability & IT Markets at Splunk, discusses the findings of the company’s ‘State of Observability 2022’ report. He outlines the three different stages of the observability journey, the main reasons why organisations adopt observability solutions and the main benefits of doing so. He ends up with some key observability recommendations.

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Park Place Technologies expands its data centre expertise

Park Place Technologies has been on quite some journey, as the company has grown from its core Third Party Maintenance focus to today’s data centre network optimisation specialist organisation. Ian Shearer, Managing Director, APAC & EMEA, Park Place Technologies, discusses recent developments at the company, which include several acquisitions, technical solution and professional services innovations.

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Ydentic platform offers ‘simple’ IT management
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Jorn Wittendorp, Founder and CEO of Ydentic, explains how the company’s platform helps MSPs and their customers to optimise the management of workplaces, accounts, access rights and passwords from one, central location. The company is expanding from its Netherlands base, looking to develop partners in Germany, the UK and the Nordics.

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Making the most of IT management - NinjaRMM
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Andre Schindler, General Manager EMEA at NinjaRMM, provides an update on recent technology and business developments at the remote monitoring and management solutions vendor.

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News

LiquidStack appoints key executives to drive its liquid cooling solutions amid rising AI demands.
Google inaugurates a cutting-edge data centre in Hertfordshire, signalling a massive investment in the UK's AI landscape.
ABB invests $110 million to enhance R&D and manufacturing in the US, fostering growth in data centres and power grids.
Green Gourmet partners with Emerge Digital to enhance technology infrastructure, supporting plans to double meal production and maintain sustainable growth.

Expert Opinions

By Bob Wambach, VP, Portfolio & Strategy, Dynatrace.
By Brenton O'Callaghan, Chief Product Officer, Avantra.
By Vivek Swaminathan, Director of Products and Solutions, Digital Workplace Solutions, Unisys.
By Ben Coleman, Wholesale Account Director UK at 11:11 Systems.