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Transforming Customer Experience: A Tech-Powered Evolution in Customer Support
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Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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Developing a DataOps culture? Focus on incentives
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By Rytis Ulys, Analytics Team Lead at Oxylabs.

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MLOps and LLMOps – How do they differ?
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By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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The end-to-end approach that unleashes the Moment of Service

By Marne Martin, President, IFS Service Management Business Unit (SMBU).

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Videos

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...
Craig Wentworth, Research Director at TechMarketView, discusses the key findings of the company’s new report, “AI data centres and energy responsibility: Who really pays for intelligence at scale?”,...
Carlson Choi, COO of Slide, outlines how Slide is rebuilding backup and disaster recovery for modern MSPs, moving away from legacy systems toward a platform built for security, speed, and scale. He discusses...
Kiersten Hileman, Available Infrastructure VP of Partner Relations, discusses Project Qestrel, a nationwide fleet of cybersecure, private neocloud edge data centres – the initial phase, to be live by the end...

News

UK Connect has launched a field engineer as-a-service offer for MSPs and channel partners. 
As European data centres face tighter regulations, sustainability demands and ageing VRLA infrastructure, nickel-zinc technology is emerging as a practical retrofit path that reduces deployment risk, lowers...
Emitel, Cordiant Digital Infrastructure Limited's portfolio company in Poland, has acquired a data centre in a location just outside Warsaw, with 2 MW of total IT load capacity and scope for future expansion,...
Flexera's 2026 report reveals organisations struggle with cloud management amidst accelerated GenAI adoption.