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AI adoption is increasing across organisations, despite ongoing concerns around security,...
The new CIS Companion Guides provide security guidance for emerging AI environments, including LLMs...
Multi-cloud support, including Amazon S3, Google Cloud, and Microsoft Azure, eliminates file share...
The shift towards AI adoption in UK workplaces continues amid concerns over organisational...
Aruba has joined the International Data Spaces Association (IDSA) to support the development of...
Contact centre leaders report empathy leads the way, hybrid models will be the future, and...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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