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Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

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Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

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Atlassian Q&A: Inside the company’s vision for AI

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In this Q&A, Jamil Valliani, Head of Product for AI at Atlassian, discusses the company’s approach to AI, the role of context in enterprise workflows, and how tools like Rovo and Teamwork Graph are evolving.

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Atlassian Team '26: The growing role of context in AI-driven workflows

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At Atlassian Team '26 in Anaheim, industry leaders gathered to explore the next phase of AI, where context-aware systems and platform enhancements are set to redefine how work is automated and scaled across organisations.

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Rovo and the rise of the AI-native organisation

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An examination of how Atlassian’s Rovo and Teamwork Graph introduce AI-driven automation into workplace workflows, and what that may mean for productivity and collaboration, drawing on insights from Sherif Mansour, Head of AI at Atlassian.

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AI is being used alongside existing DevOps practices, with reported impacts on testing processes...
New research highlights the financial impact of OT downtime in UK critical infrastructure,...
New Puppet product updates reaffirm the company’s vision for abstracting complexities and...
Derek Whigham has been appointed Non-Executive Director and Strategic Advisor at Acumen Cyber,...
Trellix unveils innovations in cybersecurity, bolstering the convergence of OT-IT environments and...
CyberRes’ annual State of Security Operations study indicates 79% of SOCs increased adoption of...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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