Portfolio-wide enhancements to Business Intelligence reports, cloud optimization capabilities and...
Initiative designed to detect and mitigate cyberattacks to prevent potential disruptions in Japan's...
PagerDuty has launched new capabilities and upgrades for the PagerDuty Operations Cloud.
Industry leading network traffic analysis technology and services now available to Ignition...
VictoriaMetrics, the open source, time series database monitoring solution, has revealed its role...
Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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