NEWS

Diversity in tech is on the up – but there’s still more to be done

Talent and training partner, mthree, which supports major global tech, banking, and business clients to build job-ready teams, has revealed the encouraging findings of its fourth annual Diversity in Tech research report.

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NEWS

The King’s Trust selects NinjaOne

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Renowned non-profit transforms and simplifies its IT operations and efficiency with NinjaOne.

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NEWS

Automation, self-Service, and SLAs are keys to ITSM efficiency

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Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for up-levelling ITSM.

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NEWS

Less than half of digital initiatives are successful

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On average, only 48% of digital initiatives meet or exceed business outcome targets, according to Gartner, Inc.’s annual global survey of more than 3,100 CIOs and technology executives, and more than 1,100 executive leaders outside of IT (CxOs). A cohort of CIOs and CxOs, known as the “Digital Vanguard,” has the highest achievement rate, where 71% of their digital initiatives meet or exceed business outcome targets.

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NEWS

Freshworks unveils AI Agent to improve the customer and employee experience

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Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value, autonomously resolving 40%+ of beta users' tickets.

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NEWS

Report highlights the benefits of being an observability leader

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Splunk has released The State of Observability 2024 report in collaboration with Enterprise Strategy Group (ESG).

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The Central Nervous System for IT gives enterprises the deepest visibility into complex multi-cloud...
Crosser, an expert in edge analytics, integration and automation software and network monitoring...
ServiceNow to add G2K’s smart IoT technology to the Now Platform, enabling businesses to...
Integrated environmental, social, and governance (ESG) solution combines the power of...
Celonis has introduced the Celonis Intelligent Business Cloud. The Celonis Intelligent Business...
Charles Stanley is using Sunrise ITSM SaaS to transform its service management and adopt an...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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