BLOG

Dousing the flames of the daily firefight: Bringing IT teams back to strategic direction

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By Stuart Simmons, Regional Director, IT Services, Apogee Corporation.

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BLOG

Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

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Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.

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BLOG

Developing a DataOps culture? Focus on incentives

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By Rytis Ulys, Analytics Team Lead at Oxylabs.

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BLOG

MLOps and LLMOps – How do they differ?

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By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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VIDEO

Sustainability – time for a revolution? Part 1

Pankaj Sharma, Schneider Electric's Global Executive Vice President, Secure Power Division, discusses the sustainability gap, with too many organisations talking up their environmental credentials, but failing to implement the necessary actions.

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VIDEO

IT department central to IT decentralisation

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Arun Kumar J, Regional Director - UK, ManageEngine, discusses the company’s recent IT at Work – 2022 and Beyond report, which finds that, while the majority of organisations are on a path to IT decentralisation, the importance of the IT department cannot be overstated as the driving force behind such a digital transformation strategy.

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Celonis has introduced the Celonis Intelligent Business Cloud. The Celonis Intelligent Business...
2019 set to be the year of adaptive workspace management.
New business metrics for Cisco Cloud Observability enable customers to significantly enhance...
Service offering will provide customers across AWS, Azure, and GCP a 24x7 Unified Support Model.
SUSE achieves Leader status in Gartner's Magic Quadrant, showcasing its strategic strengths in...
Global Information and Communications Technology services provider, Getronics, is establishing a...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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