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BT’s Digital unit is working to modernise the Group’s service management with the delivery of a...
BMC introduces AI enhancements to its Control-M and AMI portfolios, supporting workflow automation...
Available in the Now Platform Vancouver release, Now Assist integrates generative AI designed to...
Telefónica Tech UK&I introduces its Security Edge service powered by Netskope, aiming to enhance...
Zenture Partners joins forces with Momentum, enhancing telecom lifecycle management with...
Node4's report reveals a severe shortage of IT professionals in mid-market firms, primarily...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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