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New insights examine how agentic AI is being adopted in customer service and its impact on...
xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as...
A growing number of UK CFOs embrace AI's potential, with investments in digital technology...
Amidst the disruption and heartbreak that the COVID-19 global pandemic has caused, there have been...
Park Place Technologies has acquired the TPM and Professional Services assets of CentricsIT, an IT...
Creates 300 Dublin-based jobs.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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