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ServiceNow unveils the Now Platform Tokyo release

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Latest Now Platform update includes features that empower people to do their best work, create seamless experiences, and accelerate innovation at scale.

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Riverbed launches Alluvio IQ Unified Observability Service

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New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by today’s complex IT environments, resource constraints, and data silos through AI and machine learning.

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NEWS

Rising customer expectations makes “exceptional” the new service baseline

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New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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Two-thirds of European SMBs yet to fully optimise their business for hybrid working

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New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.

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Majority of IT professionals investing just 20% of their budget in IT management

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SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.

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NEWS

Freshworks empowers Databricks

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The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across multiple departments to help employees faster.

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Kaseya has unveiled several new workflow integrations and product enhancements to the Kaseya IT...
New research reveals overconfidence in AI security efforts among UK organisations, with many...
Alcatel-Lucent Enterprise launches its next generation network management system, OmniVista Cirrus...
Virtual Instrument has completed its acquisition of SaaS-based cloud cost, optimisation and...
Gartner forecasts a 7.9% rise in IT spending in 2025 amid ongoing AI initiatives, despite an...
Raytion’s industry-leading information retrieval technology will enable unified real-time access...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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