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Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service

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With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent” CSAT score and has seen an over 12% SLA improvement in just six months.

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Drata launches Third-Party Risk Management

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Drata has introduced its Third-Party Risk Management (TPRM) offering, empowering customers to identify, evaluate, and monitor third-party risks in one centralized and integrated platform.

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Remote monitoring and management partnership

Lansweeper, provider of the IT asset management solution of the same name, has announced its new partnership with TeamViewer.

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ServiceNow announces a strategic collaboration agreement with AWS

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ServiceNow Platform and full suite of solutions to be available as a SaaS offering powered by AWS.

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Centreon simplifies the convergence of IT and OT monitoring

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The new Centreon 23.10 release supports Raspberry Pi, confirming Centreon's position at the forefront of the convergence of IT and OT monitoring.

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Cisco launches Performance Insight and Visibility for Modern Applications on AWS  

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New business metrics for Cisco Cloud Observability enable customers to significantly enhance critical business context when observing the end-to-end flow of modern applications.  

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NinjaOne now delivers Mac coverage through a single interface.
PagerDuty has launched new capabilities and upgrades for the PagerDuty Operations Cloud.
Ataccama unveils a new platform to revolutionise data management, enhancing speed and reliability...
Ivanti, the company that unifies IT to better manage and secure the digital workplace, has...
Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business...
A timely intervention by CRS Technology Consultants and N-able saved a regional CPA firm from a...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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