NEWS

Transforming IT Service and Asset Management?

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Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal issues in real-time for contextual, personalised employee experiences in the Everywhere Workplace.

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ManageEngine launches RMM Central

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ManageEngine has launched RMM Central, a new unified remote monitoring and management solution for managed service providers (MSPs).

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Delivering data centre innovation

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Pluribus Networks has introduced release 6.1 of its Linux Netvisor® ONE network operating system (OS).

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ServiceNow enables better experiences

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As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.

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Contact centres require human touch to function in a hybrid world

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Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

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NEWS

Oracle Cloud Infrastructure integrates with ServiceNow

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OCI services now coupled with ServiceNow’s IT Operations Management (ITOM) Visibility, enabling enterprise customers to use their existing management platform to automate, orchestrate, and optimize their infrastructure resources.

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Park Place Technologies has acquired the TPM and Professional Services assets of CentricsIT, an IT...
New integration with ServiceNow® Workflow Data Fabric connects, understands, and activates...
Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...
Research reveals organisations are beefing up enterprise network and application modernisation...
Virtual Instruments has introduced the next generation of VirtualWisdom, the industry’s most...
With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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