NEWS

Eagle Eye Networks and Sitasys introduce automated alarm handling solution

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With advanced analytics from Eagle Eye Cloud VMS, alarms can now be monitored and acted upon automatically from the evalink Alarm Monitoring Platform, bringing significant operational advantages to service operation centres.

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NEWS

Unified remote monitoring and management

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Evolution of Kaseya VSA unifies management of rapidly expanding network of connected devices into one dynamic, easy-to-use solution.

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NEWS

Cognizant to acquire Linium

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Cognizant has agreed to acquire Linium, a cloud transformation consultancy group specialising in the ServiceNow platform and solutions for smart digital enterprise workflows. Linium, operating as the ServiceNow business unit of Ness Digital Engineering, a privately-held portfolio company of The Rohatyn Group, helps Fortune 100 clients and others leverage cloud technology to improve operational efficiency and user experience.

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NEWS

Atlassian looks to revolutionize ITSM

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Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira Service Management, a cloud-based tool. With an aim of bringing IT operations and development teams together to collaborate at high velocity and power digital enterprises, Atlassian has introduced Jira Service Management to address IT support processes more easily.

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NEWS

The power of personalised, right-sized IT

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Reimagining employee experience, Nexthink empowers organizations to proactively optimize business outcomes by delivering the right services, at the right cost, to every workforce role.

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NEWS

ServiceNow to acquire AI pioneer Element AI

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Element AI significantly enhances ServiceNow’s commitment to building the world’s most intelligent workflow platform, making work, work better for people.

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The SaaS-based offering, available immediately, complements the company’s current IT Service...
Extreme Network has ntroduced the Extreme 9000 series, featuring the Extreme 9920 intelligent...
SentryOne has announced a new partnership with QBS Distribution, a London-based distributor of...
Move to cloud-based customer experience platform supports collaboration, conversational service and...
SolarWinds has launched SolarWinds® ARM following the acquisition of 8MAN, an early stage Access...
Catchpoint has introduced a new set of innovative capabilities to advance its Internet Performance...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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