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NEWS

The King’s Trust selects NinjaOne

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Renowned non-profit transforms and simplifies its IT operations and efficiency with NinjaOne.

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Automation, self-Service, and SLAs are keys to ITSM efficiency

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Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for up-levelling ITSM.

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NEWS

Less than half of digital initiatives are successful

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On average, only 48% of digital initiatives meet or exceed business outcome targets, according to Gartner, Inc.’s annual global survey of more than 3,100 CIOs and technology executives, and more than 1,100 executive leaders outside of IT (CxOs). A cohort of CIOs and CxOs, known as the “Digital Vanguard,” has the highest achievement rate, where 71% of their digital initiatives meet or exceed business outcome targets.

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Freshworks unveils AI Agent to improve the customer and employee experience

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Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value, autonomously resolving 40%+ of beta users' tickets.

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Report highlights the benefits of being an observability leader

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Splunk has released The State of Observability 2024 report in collaboration with Enterprise Strategy Group (ESG).

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Research uncovers root causes of AI and automation implementation delays

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99.7% of organizations recognize AI's potential to overcome IT challenges and drive efficiency, but gap between interest and execution persists.

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Hawk is said to be the industry’s first elastic visibility fabric for all data-in-motion, closes...
Westcon-Comstor partners with ecoDriver and Powercor to enhance carbon emission reduction efforts...
Tighter integration with Red Hat Ansible Automation Platform fuses modern management capabilities...
Cloudera's latest release brings private AI capabilities on-site, enhancing security and...
NHS Scotland using ServiceNow’s Now Platform to expedite vaccine efforts in fight against...
EcoStruxure IT Expert APl enables users to integrate remote monitoring capabilities into preferred...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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