NEWS

Atlassian looks to revolutionize ITSM

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Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira Service Management, a cloud-based tool. With an aim of bringing IT operations and development teams together to collaborate at high velocity and power digital enterprises, Atlassian has introduced Jira Service Management to address IT support processes more easily.

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NEWS

The power of personalised, right-sized IT

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Reimagining employee experience, Nexthink empowers organizations to proactively optimize business outcomes by delivering the right services, at the right cost, to every workforce role.

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NEWS

ServiceNow to acquire AI pioneer Element AI

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Element AI significantly enhances ServiceNow’s commitment to building the world’s most intelligent workflow platform, making work, work better for people.

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NEWS

92% of IT decision-makers believe ITSM implementers fail customers

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Research shows implementers tied to vendors sell too many licences or wrong software to customers in a market lacking transparency.

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NEWS

Log intelligence for IT operations

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LM Logs automatically analyses log data, surfaces anomalies and puts logs in context for faster troubleshooting.

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NEWS

Improving operational efficiency

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Pega cloud-based solutions to enable single, consolidated platform for underwriting processes.

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Refining network monitoring vital in optimising performance but cost issues remain.
Red Hat Ansible Tower 3.4 introduces new workflow features, security standards, designed for...
Aruba, a Hewlett Packard Enterprise company, has introduced Aruba ESP (Edge Services Platform),...
CrowdStrike’s fourth Global Security Attitude Survey reveals 63% of organisations are losing...
Survey highlights scale of frustrations with the pandemic customer experience.
90% of respondents in new 451 Research report say they will significantly increase investment in...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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