NEWS

Contact centres require human touch to function in a hybrid world

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Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

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NEWS

Oracle Cloud Infrastructure integrates with ServiceNow

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OCI services now coupled with ServiceNow’s IT Operations Management (ITOM) Visibility, enabling enterprise customers to use their existing management platform to automate, orchestrate, and optimize their infrastructure resources.

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NEWS

ServiceNow and Qualtrics combine to deliver next-generation experiences

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Strategic partnership also creates new IT Management solutions to help IT teams deliver more effective digital experiences for employees.

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NEWS

ServiceNow continues EMEA expansion

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Creates 300 Dublin-based jobs.

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NEWS

How IT Managers can start to optimize their Office 365 environment

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Throughout the COVID-19 pandemic, Certero have been supporting organizations across the globe with the transition from traditional office environments to remote working.

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NEWS

Opengear expands OM2200 NetOps Console Server product line

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The first NetOps console server with both Smart Out-of-Band management and advanced automation tools, featuring support for 10GbE network infrastructure as well as 24-port serial and 24-port 1GbE Ethernet.

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Support for 50k hosts and cross-cluster distributed tracing, analytics, and management deliver...
Discovery Services help define a baseline for data-driven transformation, taking a deep dive into...
Research shows implementers tied to vendors sell too many licences or wrong software to customers...
Riverbed’s Alluvio Aternity Digital Experience Management solution has given Kent Community...
New functionality helps organisations manage and reduce IT complexity to gain a competitive...
Synaptek, the intelligent automation specialists, and Zenoss, a leader in Intelligent Application...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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