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Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks
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Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up time lost to common IT queries.

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BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow
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BT’s Digital unit is working to modernise the Group’s service management with the delivery of a unified service management platform, ServiceNow.

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Companies resolved employee IT issues 23% faster in 2021
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Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.

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Majority of CIOs want to replace current technology
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Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview, such as business model transformation, corporate strategy, and sustainability.

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Park Place Technologies launches Entuity v20.0

Upgraded on-prem solution features a streamlined user interface, server and storage management...

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New Relic launches Service Level Management

New Relic’s service level management experience helps developers, operators and executives...

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USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

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Park Place Technologies acquires Reliant Technology

Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and...

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Delivering on multicloud observability

New coverage for Microsoft Azure and Google Cloud functions, in addition to existing coverage for...

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Service leadership, a ConnectWise Solution, and sea-level operations, a Pax8 company, expand partnership to support MSP growth

Service Leadership has announced an expanded partnership with Sea-Level Operations, a leading...

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Park Place Technologies acquires Storfirst Software

Park Place Technologies has strengthened its software portfolio with the purchase of...

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Skills in the spotlight

Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for...

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Maidstone Hospital selects ANT Telecom to protect critical equipment

Automated IOT monitoring tech ensures critical equipment uptime and HACCP regulatory compliance.

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Asda continues its retail tech transformation for customers using ServiceNow

Deal will see the Now Platform implemented to support Asda’s 140,000-strong colleagues improve...

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Smart, agile MLOps on any cloud

Canonical releases Charmed Kubeflow 1.4.

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Videos

Kiersten Hileman, Available Infrastructure VP of Partner Relations, discusses Project Qestrel, a nationwide fleet of cybersecure, private neocloud edge data centres – the initial phase, to be live by the end...
In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...
In this conversation, Daniel Welling, Co-Founder of MSP Finance Team, shares his perspective on the financial realities facing managed service providers today. He explores why profitability can be difficult to...
In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches...

Expert Opinions

By George Ashwin, UK Channel Director at AddOn Networks
TES Power Managing Director, Michael Beagan, explores how the rapid growth of AI infrastructure is accelerating a major shift in data centre construction to off-site modular manufacturing and crucially, why...
In this Q&A, Christian Stanford, RVP EMEA Channels at DigiCert, discusses the company’s channel-first strategy, the growing urgency around certificate lifecycle management, and how partners can help...
By Ed Knight, Director of Global MSP Sales, Paessler GmbH