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Bolsters IT capabilities through round-the-clock monitoring, detection, and problem-solving...
Ultima’s new automated cloud service set to change cloud market.
With native support for IBM Z CICS and IMS, Dynatrace® now delivers end-to-end visibility and...
AI is being used alongside existing DevOps practices, with reported impacts on testing processes...
DigiCert expands its footprint in India by providing locally-hosted digital trust services,...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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