NEWS

Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

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Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up time lost to common IT queries.

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NEWS

BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

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BT’s Digital unit is working to modernise the Group’s service management with the delivery of a unified service management platform, ServiceNow.

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NEWS

Companies resolved employee IT issues 23% faster in 2021

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Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.

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NEWS

Majority of CIOs want to replace current technology

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Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview, such as business model transformation, corporate strategy, and sustainability.

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NEWS

Park Place Technologies launches Entuity v20.0

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Upgraded on-prem solution features a streamlined user interface, server and storage management capabilities, and 90% noise reduction for customers.

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NEWS

New Relic launches Service Level Management

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New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful recommendations, unified health reports and alerts for no additional cost.

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Catchpoint has introduced a new set of innovative capabilities to advance its Internet Performance...
Colt Technology Services has shared its forecasts for 2023’s biggest enterprise technology...
Acquisition enables Unisys to offer advanced capabilities for addressing the rapidly-growing...
Morpheus Data has introduced a series of enhancements which will help enterprise customers reduce...
Robust new offerings of award-winning Lighthouse software give enterprises full visibility and...
Rubrik partners with industry leaders including Cisco, DataStax, Fortinet, Google Cloud, Lenovo,...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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