NEWS

IT Service Management enhances productivity, innovation & IT outcomes

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SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on improving IT outcomes, service delivery, and employee satisfaction.

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BLOG

MLOps and LLMOps – How do they differ?

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By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS

Generative AI dramatically enhances value through connected Digital Ops

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BMC embeds GPT across AI-driven service and operations management portfolio.

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NEWS

Paessler AG acquires Swiss technology company ITPS AG

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Paessler AG announces the successful acquisition of ITPS Group, with subsidiaries in Switzerland, the Czech Republic, and Romania as well as business activities in India. This strategic development comes in the run-up to IT-SA 2023 and marks another step in Paessler's ambition to offer its customers a diversified range of individual features for any infrastructure and monitoring objective.

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NEWS

TeamViewer and Ivanti join forces

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Ivanti Neurons for MDM to be integrated into TeamViewer’s existing Remote Monitoring and Management offering.

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NEWS

ServiceNow launches Now Assist

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Available in the Now Platform Vancouver release, Now Assist integrates generative AI designed to accelerate productivity, improve experiences, and increase agility.

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New coverage for Microsoft Azure and Google Cloud functions, in addition to existing coverage for...
Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal...
Modernisation Maturity Model based on three decades of experience across thousands of successful...
Ivanti Neurons for MDM to be integrated into TeamViewer’s existing Remote Monitoring and...
Charles Stanley is using Sunrise ITSM SaaS to transform its service management and adopt an...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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