NEWS

Kaseya ups the ante with Powered Services 2.0

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The most complete framework of its kind in the industry; new “Done for You” sales and marketing collateral combined with out-of-the-box service delivery aims to help MSPs build $1 million business lines.

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NEWS

Nokia selects Tutela to expand visibility to mobile network performance

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Nokia has selected Tutela, an independent mobile quality measurement company, to provide key insights into mobile user experience globally. The agreement, announced today, will provide Nokia with access to Tutela’s crowdsourced data from over 300 million mobile phones worldwide.

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NEWS

Dynatrace extends AI-powered software intelligence platform

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With native support for IBM Z CICS and IMS, Dynatrace® now delivers end-to-end visibility and AI-powered answers from cloud to mainframe.

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NEWS

Site24x7 introduces CloudSpend, a Cost Analytics Platform for the Public Cloud

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Provides business intelligence to reduce OpEx in cloud for multiple accounts.

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NEWS

RBC Capital Markets modernises process and content services

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RBC Capital Markets, part of the Royal Bank of Canada (RBC), has selected Alfresco’s Digital Business Platform to provide process and content services across the company. Additionally, RBC Capital Markets uses the Alfresco Application Development Framework (ADF) to rapidly develop solutions using reusable pre- or custom-built components.

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NEWS

Automating service desk processes

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With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service desk processes.

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Next Generation AIOps capabilities powered by new algorithms add external data and events to drive...
Move to cloud-based customer experience platform supports collaboration, conversational service and...
Tacton, a global leader in enabling smart commerce for manufacturers, has adopted Sumo Logic as...
Survey reveals gap between mission-critical importance of full-stack observability to business...
Leading trust deploys Citrix technology to meet the demands of evolving into an Integrated Care...
Hitachi Vantara says that USU, one of Europe’s largest vendors of IT and knowledge management...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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