How CRS Technology Consultants used N-able to thwart a major ransomware threat

N-able, a renowned global software company, recently highlighted a significant success story involving CRS Technology Consultants. This security-minded managed services provider leveraged N-able's comprehensive cyber resiliency platform to swiftly counter a ransomware attack on a prominent CPA firm, ensuring business continuity with no ransom paid, no data loss, and the maintenance of client trust.
Facing a dire situation just days before crucial federal tax deadlines, the CPA's network was breached through a SonicWall vulnerability. Thankfully, the firm's cybersecurity environment was well-prepared. Through the proactive measures of the CRS team and N-able’s suite of tools, a potentially catastrophic event was fully resolved within 24 hours by taking the following actions:

• Real-time alerts: N-able’s N-central UEM solution promptly notified the CRS team as server anomalies emerged, allowing them to swiftly contain the threat and minimize operational downtime.

• Behavioural AI: The N-able Endpoint Detection and Response (EDR) solution detected suspicious behaviour indicative of ransomware. By isolating affected endpoints and cutting off attackers, the spread was effectively halted.

• Robust backups: Despite the destruction of local backups, offsite cloud backups via N-able’s Cove Data Protection remained untouched, ready to restore the firm’s main operations and maintain business continuity.

The swift action taken ensured that, instead of facing weeks of downtime, the CPA firm was operational by the end of the day, successfully meeting all tax deadlines. John Joyce, CEO of CRS Technology Consultants, emphasized the importance of sharing such experiences to help others fortify against similar threats.
Going further, the CRS team has adopted N-able's Adlumin MDR as an unwavering standard for their clients, cementing their commitment to comprehensive business resilience. This enhances their ability to minimise attack surfaces, reduce threat impacts, and ensure uninterrupted operations.

As Troels Rasmussen, General Manager of Security at N-able, succinctly put it, "With preparation and the right tools to minimise the attack surface, reduce the impact, and maintain business continuity, even ransomware can become a story of recovery and success." This case exemplifies the transformative power of a layered defence strategy, allowing businesses not only to survive, but thrive, despite facing cyber adversity.