NEWS

Dell NativeEdge 2.0: reimagining edge operations

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Securely scale your edge operations to power any use case.

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BLOG

Dousing the flames of the daily firefight: Bringing IT teams back to strategic direction

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By Stuart Simmons, Regional Director, IT Services, Apogee Corporation.

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NEWS

SailPoint introduces two new offerings

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Identity Security Cloud Standard suite and Customer Success Portfolio packages arm customers for success throughout their journey with offerings that match program maturity and business scale.

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NEWS

Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service

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With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent” CSAT score and has seen an over 12% SLA improvement in just six months.

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BLOG

Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

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Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.

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ServiceNow says that Telia Company, a multinational telecommunications company and mobile network...
The world’s first self-service IP (Internet Protocol) management platform has launched,...
Extensive, long-term framework agreement with eight-figure total volume.
IT operations management updates bring new and expanded Azure support, helping tech pros better...
Global technology distributor will supply Extreme Networks’ cloud networking management solution...
Full-Stack Observability ecosystem helps customers fulfill their specific observability needs...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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