Outdated legacy technologies costing organizations the ability to innovate, money, time – and, potentially, even customers.
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Data from ‘Unlocking Growth in the Mid-Market: The Node4 Report’, reveals UK mid-market leaders are taking a more pragmatic approach to public cloud consumption.
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According to research unveiled today, one in five CIOs and CTOs at enterprise companies (21%) believe that their organisations’ road to digital transformation has been hit by a focus on short-term results over long-term strategy.
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76% of financial services firms surveyed plan to implement agentic AI within the next year.
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71% of business leaders say their workforces are not ready to successfully leverage AI.
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Five9 has released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders create enduring customer experiences in the era of The New CX. Based on a survey of over 400 senior business decision-makers across the US, UK, and Canada, the report explores how global organizations are rethinking CX to build lasting customer relationships in an increasingly digital world.
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