NEWS

94% of organisations consider next generation AI core to their entire business operations

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76% of financial services firms surveyed plan to implement agentic AI within the next year.

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NEWS

Why most businesses aren’t yet winning with AI

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71% of business leaders say their workforces are not ready to successfully leverage AI.

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NEWS

Almost half of consumers stop doing business with a company after one bad experience

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Five9 has released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders create enduring customer experiences in the era of The New CX. Based on a survey of over 400 senior business decision-makers across the US, UK, and Canada, the report explores how global organizations are rethinking CX to build lasting customer relationships in an increasingly digital world.

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NEWS

AI accelerates both attacks and defences, but critical security gaps persist

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Delinea has unveiled new research highlighting how ransomware attacks have continued to surge over the past year, despite fewer victims paying. Over two-thirds (69%) of organisations globally have fallen victim to ransomware, with 27% being hit more than once. Meanwhile, attackers are harnessing AI to automate, scale, and sharpen their operations.

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NEWS

SailPoint research highlights rapid AI agent adoption, driving urgent need for evolved security

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96% of tech professionals view AI agents as a growing security risk, yet 98% of organisations plan to expand adoption.

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NEWS

Opportunities to optimise ServiceNow operations

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xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as organisations expand their ServiceNow implementations.

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Aston Institute of Photonic Research academics are part of a team that sent data at a rate of 402...
Lack of guidance putting businesses at risk, as a quarter (26%) of employees admit to sharing...
92% of UK businesses acknowledge the environmental impact of single-use data, but tackling it...
Respondents also report up to 225% return on investment on their mainframe transformation...
Nebula Global Services launches the Nebulab Verified™ Engineer Ecosystem, setting new benchmarks...
30% of attacked enterprises estimated their financial damage from cyber threats to be at least...
Latest Video

Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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