NEWS

Getronics establishes Global Service Center in South Carolina

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Global Information and Communications Technology services provider, Getronics, is establishing a new Global Service Center in Greenville County, South Carolina.

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NEWS

SolarWinds launches SolarWinds Service Desk

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The SaaS-based offering, available immediately, complements the company’s current IT Service Management (ITSM) product suite, extending ITSM capabilities to businesses of all sizes and maturity.

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BLOG

The Top Reason Most IT Organisations Can’t Quickly Resolve Critical Incidents

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Most organisations today are digital businesses. In other words, they rely on electronic processes to run their core business. Digital processes dramatically streamline and enable more accurate and often higher quality operations. However, they also create major disruptions when there are problems with the applications or systems running these processes – or the Internet or corporate network enabling them. In other words, they are the source of critical events that become incidents requiring...

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NEWS

SignalFx raises $75 million

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SignalFx, a leader in real-time cloud monitoring and observability for infrastructure, microservices, and applications, has raised $75 million in Series E funding led by Tiger Global Management with participation from existing investors. The primary equity financing brings total funding raised to $179 million and will accelerate product development and the company’s rapid global expansion.

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NEWS

Virtual Instruments joins AppDynamics’ Integration Partner Program

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Virtual Instruments has joined the AppDynamicsIntegration Partner Program(IPP). The IPP leverages integration of the IPP members’ technologies with AppDynamics to deliver an AIOps ecosystem that assures application service delivery in a hybrid and multi-cloud world. As part of the IPP, Virtual Instruments and AppDynamics will work together to help enterprise customers optimise the performance and availability of their business-critical applications and infrastructure.

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NEWS

Freshworks awarded IT service role at National Theatre

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Move to cloud-based customer experience platform supports collaboration, conversational service and better management insight.

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Alcatel-Lucent Enterprise launches its next generation network management system, OmniVista Cirrus...
The efficiency of the Freshservice ITSM solution accelerated the global hotel group’s digital...
Enhanced channel offerings increase visibility, streamline operations and help deliver world-class...
Survey highlights scale of frustrations with the pandemic customer experience.
IT leaders seek to consolidate support and services into a single vendor to achieve greater...
Industry leading network traffic analysis technology and services now available to Ignition...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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