NEWS

Wealth management company Charles Stanley moves service management to the Cloud

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Charles Stanley is using Sunrise ITSM SaaS to transform its service management and adopt an ITIL-based approach across its business.

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NEWS

ScienceLogic expands in EMEA

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Opens new Glasgow office and announces customer momentum amid company’s strongest quarter ever recorded.

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NEWS

SUSE Manager 4 makes IT transformation more cost effective and secure

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SUSE Manager for Retail 4 is also available, delivering open source infrastructure management tailored specifically for the retail industry.

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NEWS

Getronics establishes Global Service Center in South Carolina

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Global Information and Communications Technology services provider, Getronics, is establishing a new Global Service Center in Greenville County, South Carolina.

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NEWS

SolarWinds launches SolarWinds Service Desk

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The SaaS-based offering, available immediately, complements the company’s current IT Service Management (ITSM) product suite, extending ITSM capabilities to businesses of all sizes and maturity.

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BLOG

The Top Reason Most IT Organisations Can’t Quickly Resolve Critical Incidents

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Most organisations today are digital businesses. In other words, they rely on electronic processes to run their core business. Digital processes dramatically streamline and enable more accurate and often higher quality operations. However, they also create major disruptions when there are problems with the applications or systems running these processes – or the Internet or corporate network enabling them. In other words, they are the source of critical events that become incidents requiring...

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Provides business intelligence and smart forecasting to reduce capital expenditure in AWS and...
New integrations empower customers to accelerate DevOps at scale through visibility into IT assets...
Blackstar Solutions, a unified communications provider based in Bristol and Cardiff, has chosen the...
Opengear has introduced two new advanced offerings. These innovative solutions will simplify...
CrowdStrike’s fourth Global Security Attitude Survey reveals 63% of organisations are losing...
Amidst the disruption and heartbreak that the COVID-19 global pandemic has caused, there have been...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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