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Video chat for customer services sees 89% growth in UK

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Consumers embrace video calling when interacting with organizations since COVID-19. Over one quarter of consumers would switch brands if offered the option of video chat.

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NHS Scotland selects ServiceNow

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NHS Scotland using ServiceNow’s Now Platform to expedite vaccine efforts in fight against COVID-19.

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Renewed focus on digitisation and customer experience fuels cautious optimism

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Over 90% of channel partners (CPs) agree that customers are taking a more strategic, long-term, approach to their digital investments.

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Severn Trent adapts to future of work with Citrix

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Water company leverages digital workspace solutions to keep employees connected and serving customers from anywhere.

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Achab enters UK market

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Ambitious growth plan to become the trusted partner of choice for MSPs serving SME customers.

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NEWS

IT spending to grow by over six percent

Worldwide IT spending is projected to total $3.9 trillion in 2021, an increase of 6.2% from 2020, according to the latest forecast by Gartner, Inc. Worldwide IT spending declined 3.2% in 2020 as CIOs prioritized spending on technology and services that were deemed “mission-critical” during the initial stages of the pandemic.

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Leeds-headquartered SaaS firm eviFile has announced it’s working with Alstom Transport UK Ltd –...
Genesys Experience Index launches with new tailored solution to help contact centres improve agent...
Cognizant has been selected by Centrica, an international energy and services company, as a...
Findings from research into partner ecosystem development: “IT and Technology companies have big...
83% plan to increase investments in digital tools and technology, in particular AI as a driver of...
Capgemini's report discusses Physical AI's role in reshaping the robotics landscape and its...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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