NEWS

BBVA selects IPsoft to automate its customer support services

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BBVA and IPsofthave form ed a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. 

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Majority of businesses missing sales and revenue as a result of inefficient marketing technology

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Nearly all respondents cite a lack of maturity in their marketing technology and poor collaboration between CIOs and CMOs as key barriers preventing them delivering great customer experiences.

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Failing to meet customer expectations

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Nearly two-thirds of respondents in the UK (58%) say more work is needed by companies to improve their online experience.

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NEWS

93 per cent of businesses cannot use analytics to predict individual customers’ needs

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Lack of predictive analytics traps customers in vicious cycles based on their past selves.

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Databricks conquers AI dilemma with unified analytics

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Despite the allure of artificial intelligence (AI), most enterprises are struggling to succeed with AI. Preliminary findings of a Databricks commissioned research study reveals that 96 percent of organizations say data-related challenges are the most common obstacle when moving AI projects to production.

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UK enterprises have reached cloud tipping point, but people are greatest barrier to success

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A new report from Skytap and 451 Research shows that despite appetite to modernise, 74 percent of tech leaders report more than half of applications remain on-premises, creating internal skills challenges.

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Multi-year agreement to drive business transformation through a modern independent IT organization.
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Aon achieves increased agility through scalable, secure, end-to-end process automation.
Hitachi, Ltd. is to integrate Hitachi Vantara Corporation and Hitachi Consulting Corporation to...
OutSystems solves one of the biggest problems facing developers today – quickly delivering...
Only 37% of IT teams were able to complete all the projects asked of them last year, and are asked...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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