Customer service is key

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NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service.

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‘Customer Service 4.0’ at Rolls-Royce Power Systems

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A new service and digital strategy to transform MTU’s global customer support.

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Automation accepted in the workplace

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The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint® Systems Inc., and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial intelligence (AI) and robots—in their workplaces.

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Salix Homes joins forces with ANS Group to enhance its digital services

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Salford housing association Salix Homes has joined forces with leading cloud service provider ANS Group to further enhance its digital services.

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How robots and digitization will change the way we work

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With around 1.8 million industrial robots, the number of robots has reached a new record in factories around the world. Workers around the world rate the fact that "colleague robots" can take over work that is detrimental to health or handle hazardous materials positively (64 percent on average). However, employees are worried about how their own training can keep up with the pace of the working world 4.0. These are the findings of the automatica Trend Index 2018. 7,000 employees...

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Skillsoft introduces All Digital Transformation Courses

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North Highland selects Skillsoft’s full portfolio of Digital Transformation courses to enhance its digital transformation training.

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A lack of candidates with coveted IT, cloud computing and AI skills is further compounding...
Hornetsecurity’s new 365 Total Protection Plan 4 uses AI to upskill users and reduce the strain...
Intel has shared additional details for its new Intel® Partner Alliance program and launched the...
Working from home now considered the most productive option while noisy colleagues are biggest ...
Cognizant has announced a new business engagement with leading global specialty chemicals and...
New Delphix report reveals poor test data responsible for slow software release times, one in seven...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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