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Rovo and the rise of the AI-native organisation
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An examination of how Atlassian’s Rovo and Teamwork Graph introduce AI-driven automation into workplace workflows, and what that may mean for productivity and collaboration, drawing on insights from Sherif Mansour, Head of AI at Atlassian.

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Zendesk Relate 2026: Velocity, vision, and the autonomous service workforce
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At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust, governance, and operational resilience.

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43% of enterprise AI initiatives may fail as leaders face shrinking timelines for impact
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HCLTech has released findings from its latest Enterprise AI Market Report, The AI Impact Imperatives, 2026, highlighting a growing execution gap as enterprises race to scale AI while facing mounting pressure to deliver results within increasingly compressed timeframes.

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Vespertec and PEAK:AIO form partnership
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The collaboration will bring together PEAK:AIO's software-defined AI storage software and Vespertec's AI infrastructure expertise, with a joint solution targeting enterprise and hyperscale AI workloads.

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Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI...

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Cyber security climbs the SMB agenda, as AI pressure exposes resilience gaps

New global research shows strong investment intent, yet weaknesses in day‑to‑day security and...

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Data the primary AI blocker

Nasuni has published the findings from its annual industry research report, The State of Enterprise...

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SailPoint launches Agentic Fabric

New solution brings visibility, governance, and real-time protection to the rapidly expanding...

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Cequence Security reveals agent personas for enhanced AI agent management

Cequence Security has introduced Agent Personas to provide more granular control over AI agent...

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Financial threats amplify: rising concerns in the industry

Cybercrime in the financial sector has intensified, with AI posing new challenges. CrowdStrike...

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Decoding the AI productivity paradox in software development

Harness report finds that AI coding tools are being widely adopted in software engineering, with...

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Public sector's transition to agentic AI: challenges and opportunities

Public sector leaders globally are evaluating agentic AI for autonomous task completion as...

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Boomi's recent acquisition to strengthen AI governance

Boomi plans to acquire Lunar.dev, aiming to expand capabilities in AI governance and improve...

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Feedonomics launches ACE for agent-ready commerce in retail

Feedonomics has introduced ACE, a solution designed to help merchants syndicate product data for...

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AHEAD expands European presence with acquisition, leadership appointment, and new foundry facility near London

AHEAD expands its European presence through an acquisition, a senior appointment, and new...

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Videos

Kiersten Hileman, Available Infrastructure VP of Partner Relations, discusses Project Qestrel, a nationwide fleet of cybersecure, private neocloud edge data centres – the initial phase, to be live by the end...
Sean Burke, CEO at Enteligent, positions 800V DC to 50V DC as the ‘missing piece’ in AI data centre power design. While 800VDC distribution solves the upstream limitations of traditional AC infrastructure,...
Edgar Van Essen, Managing Director, CCO and Partner for Switch Datacenters, outlines a dramatic decline in water use, new cooperative stakeholder models including green residual heat exchange networks, and a...

Expert Opinions

By Aurore Knight, Associate Director, Black & White Engineering.
Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.
Based on an exclusive interview with Brian Duffy, Chief Revenue Officer at Atlassian, this article explores how AI is reshaping priorities at every level, with businesses under increasing pressure to move...