In late 2016, HHS determined their ITSM solution was no longer meeting their requirements. They needed a tool that was more intuitive and easier to use for staff and clients, allowing for increased end user flexibility and less administrative overhead. Unavoidable customizations, a lack of a clear process implementation roadmap and complex upgrades were also highlighted pain points.
Hamilton Health Sciences’ decision to choose assyst was based on the product’s capacity to provide an intuitive, ease-of-use experience, as well as its ability to configure versus customize, provide a clear implementation roadmap and schedule seamless upgrades. Axios’s demonstrated success as a strategic ITSM partner with their existing customers was also vital in the decision process.
Kareem Toni, ?Director, HITS Client Services at Hamilton Health Sciences said: “As HHS had partnered with our previous ITSM vendor for 18 years, we were looking for a strong and lasting relationship with our vendor of choice.” Axios Systems demonstrated their strong partnership capabilities through their long-standing customer relationships and Customer Success Program. We look forward to working with them for many years to come.”
Markos Symeonides, Executive Vice President at Axios Systems commented: “We are delighted to welcome Hamilton Health Sciences to the Axios family, as well as expand our footprint in Canada and the healthcare sector. Having similar business values, I have no doubt we will build a successful and long-term partnership with this prestigious organization.”
