Digital Newsletter
Each week our editor Phil Alsop rounds up the most popular articles, videos and expert opinions. We compile this into a Digital Newsletter and send it straight to your inbox every week.
Digital Magazines
We'll let you know each time a new edition of Data Centre Solutions is released so that you're always kept up-to-date with the latest and greatest news and press releases.
Video Magazines
The Data Centre Solutions Video magazine contains the latest Zoom interviews with experts in the industry.
Tendfor, part of AnywhereNow, has released version 3.20, a platform intended to support how organisations manage customer conversations within Microsoft Teams. As more enterprises use Teams for customer engagement, attention has increasingly focused on maintaining operational consistency across teams, locations, and roles.
Tendfor 3.20 combines contact centre and reception capabilities in a single Microsoft Teams–native platform. This approach is designed to streamline the handling of customer communications across an organisation, enabling agents, reception staff, and supervisors to operate within the same system.
The update aims to reduce friction in live service delivery by supporting smoother handovers, clearer coordination, and improved continuity during high-demand periods. It also allows for consultation during calls so that relevant expertise can be accessed when needed.
Call recording options have been expanded to support quality and compliance requirements without significantly disrupting workflows, helping teams retain context throughout customer interactions.
The platform provides organisations with administrative control while maintaining operational flexibility. Integration with Microsoft 365 is intended to support scalability, visibility, and efficiency. Role and skill assignments can be automated through Teams membership to reduce manual configuration.
Monitoring tools provide system insights to support issue resolution. AI-based features such as sentiment analysis and transcription are included to assist in reviewing and assessing interaction quality.
Tendfor’s Web Client and Microsoft Teams App act as primary workspaces for users, providing a unified interface for daily operations. The updated user experience replaces the previous Microsoft Teams App interface and is intended to consolidate productivity, visibility, and operational controls.
Agents can use features such as shortcuts and third-party calling to involve additional specialists when required. Compliance-related features include call recording on demand and caller consent management.
The platform is designed to operate within the Microsoft ecosystem and align with future updates, combining integration with Microsoft Teams, operational controls, and AI-assisted insights to support scaling customer communication processes.
