NEWS

Research shows that human experiences could unleash £100 more per customer service enquiry

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New research from Ventrica shows that UK companies can’t afford to replace humans with AI in customer service enquiries, with an emotive experience unlocking repeat purchasing and more revenue.

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BLOG

Is your business ready for AI? How automation without strategy leads to faster failure

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By Jon Dodkins, Head of Technical Solutions at Headforwards.

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NEWS

Kubernetes maturity: 7 in 10 enterprises trust it for core workloads

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Kubernetes has firmly transitioned from an emerging technology into a core part of enterprise production environments, according to a new survey from SUSE, conducted at KubeCon London 2025.

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NEWS

Startling productivity gap in the UK’s mid-market, with misalignment between IT and Business leadership at its core

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Findings from ‘Unlocking Growth in the Mid-Market: The Node4 Report’ point to a lack of alignment around AI investment, public cloud consumption, cybersecurity, workplace applications, hybrid working, solving skills shortages and engagement with Managed Services Providers – all of which prevent mid-market organisations from achieving their full growth potential.

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NEWS

AI causes cyber resilience rethink

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Unveiled at the RSAC™ Conference, the 2025 LevelBlue Futures Report finds only 29% of executives are prepared for AI-powered threats, despite nearly half believing they will happen.

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NEWS

Mixed uptake of Proactive Cybersecurity

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Mixed uptake of Proactive Cybersecurity

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Latest Video

Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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