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Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

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Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up time lost to common IT queries.

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BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

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BT’s Digital unit is working to modernise the Group’s service management with the delivery of a unified service management platform, ServiceNow.

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Companies resolved employee IT issues 23% faster in 2021

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Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.

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Majority of CIOs want to replace current technology

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Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview, such as business model transformation, corporate strategy, and sustainability.

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Park Place Technologies launches Entuity v20.0

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Upgraded on-prem solution features a streamlined user interface, server and storage management capabilities, and 90% noise reduction for customers.

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New Relic launches Service Level Management

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New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful recommendations, unified health reports and alerts for no additional cost.

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Morpheus Data has introduced a series of enhancements which will help enterprise customers reduce...
Contact centre leaders report empathy leads the way, hybrid models will be the future, and...
Formula 1 embraces Lenovo cooling technology to boost sustainability and performance in broadcast...
SentryOne has announced a new partnership with QBS Distribution, a London-based distributor of...
Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise...
xtype unveils the 2026 State of ServiceNow Operations Survey at The ServiceNow World Forum, aiming...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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