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Opportunities to optimise ServiceNow operations

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xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as organisations expand their ServiceNow implementations.

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Ricoh Europe forms strategic collaboration with ServiceNow to transform customer service

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Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business transformation, to deliver a unified service delivery platform. The collaboration aims to provide Ricoh’s customers and employees with seamless, intelligent and responsive digital management of modern workplaces.

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Teradata and ServiceNow partner

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New integration with ServiceNow® Workflow Data Fabric connects, understands, and activates customer data from Teradata on the ServiceNow AI Platform.

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Cloudhouse brings advanced IT governance to ServiceNow users with strategic partnership

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Cloudhouse has announced its strategic partnership with ServiceNow, the AI platform for business transformation. This collaboration aims to enrich the standard IT Change Enablement process by integrating Guardian by Cloudhouse, providing enhanced capabilities, and increasing the value derived from the ServiceNow platform.

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Syncro launches XMM Unified IT and Security Management Platform

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Platform for MSPs simplifies IT management, strengthens security, and reduces tool sprawl.

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Tray.ai launches ITSM Agent

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Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise governance and control.

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Zapier's research reveals the potential of AI-powered systems in business operations, highlighting...
KnowBe4 has appointed Alex Callihan as Chief Technology Officer, with related leadership updates.
Offering expands on recently launched Rackspace Elastic Engineering by leveraging the power of...
A study reveals vulnerabilities in UK commerce, putting £1.7 billion in annual sales at risk due...
SolarWinds updates Transform Partner Program, announces new tier qualifications and improved...
Black Kite and Sayari have partnered to combine cyber risk data with corporate and supply chain...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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