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AI-driven threat detection and threat hunting in the age of autonomous SOCs

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Shashi Nair, Head of Channel at Dropzone AI, discusses the evolution of SOC operations and how agentic AI is reshaping security workflows. He explains how Dropzone AI’s SOC Analyst and Threat Hunter agent moves beyond traditional automation by replicating human-like investigation and reasoning. The conversation also explores the shift toward autonomous, human-led security operations and the future role of AI in threat detection and response.

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Rethinking MSP service delivery with a human-first approach

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In this interview, Michelle Coombs, Director at Oprising, discusses hidden time loss in MSP service delivery and the operational complexity behind it. She examines what true efficiency looks like in technical teams, where tools fail to reflect real workflows, and how automation is reshaping service models. The discussion also highlights the balance between AI-driven efficiency and the human judgement and emotional intelligence still needed for strong service delivery.

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LapSafe AI Smart Locker: exploring AI in secure access

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Robert Tanner, Locker & Vending Solutions Specialist at LapSafe, discusses the AI Smart Locker, which recently won ‘AI & Automation Project of the Year’ at the MSP Channel Awards. He explains how the platform uses AI to improve locker management, track usage, and automate processes, offering practical insights into modern secure access solutions.

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Scaling cybersecurity and unlocking third-party risk management for MSP growth

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In this discussion, David Primor, CEO of Cynomi, and Dennis Boone, President of SlashBlue, explore why third-party risk management is rapidly becoming essential for MSPs and MSSPs. They share real-world insights on scalability, client education, and how platforms like Cynomi are helping to transform vendor risk into a major growth opportunity.

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VIDEO

AI tools to digital employees: why traditional security models are falling behind

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As AI tools evolve into a rapidly growing digital workforce, organisations are being forced to rethink how they secure them. In this conversation, Steve Wilson, Chief AI Officer at Exabeam, explains why AI agents should be treated like employees with identities, access controls, and oversight, and why the future of cybersecurity lies in human-agent teams rather than fully autonomous SOCs.

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VIDEO

From remote access to real control: how MSPs are rethinking security and operations

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In this interview, Francisco Ordillano, Founder (DE) & Founding Partner (UK) at CyberPlus, discusses why secure remote access has become a critical control point for modern organisations. He explores how partnerships, evolving platforms, and real-world use cases are helping MSPs address complexity, improve visibility, and adapt to increasingly distributed IT and operational environments.

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Lance Williams, CTO, Distology, provides some brilliant insights into the existing relationships...
Nick Stapleton, Managing Director at ETB Technologies, explains how refurbished IT has a...
Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI,...
Robert Tanner, Locker & Vending Solutions Specialist at LapSafe, discusses the AI Smart Locker,...
Aaron Rees, Senior Vice President, AWS Business at Westcon-Comstor and CEO, Rebura discusses how...
John Hayes-Warren, Agilitas’s Chief Revenue Officer, outlines the company’s plans to make...
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Customer experience key to Agilitas’s growth strategy

John Hayes-Warren, Agilitas’s Chief Revenue Officer, outlines the company’s plans to make Fiscal Year 2024 a ‘defining year’, with the focus very much on customer experience transformation, underpinned by the three core competencies of inventory assurance, professional services and smart logistics.

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