New study spotlights divide between businesses and consumers over definition of "good" customer experience

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LogMeIn's 2018 AI Customer Experience Study shows average time to resolution is nearly 3X higher than customers find acceptable.

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Death of the high street 50% of all retail could move online by 2044

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Thern advent of technology has turned the UK retail sector on its head rnproviding greater value, greater convenience and greater variety, all rnfrom the comfort of our own homes. The downfall of this growing rnprominence of e-commerce in our shopping and spending habits is that we're seeing more and more big names disappear from the Great British high street.

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AO.com reinforces digital resilience with ANS Group

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Onlinern electrical retailer, AO.com, is future-proofing its IT operations with rncloud and managed service provider, ANS Group, by adopting a Microsoft rnAzure Site Recovery solution.

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Capgemini launches ‘Capgemini Invent’, a new digital innovation, consulting and transformation global business line

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Capgemini Invent combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build what’s next for their businesses.

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Governments making slow digital progress

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Digital business initiatives are high on governments’ agendas. However, governments’ ability to scale these initiatives is increasing slowly and progress lags behind that of other industries, according to a survey by Gartner, Inc.

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NEWS

Travel providers must bridge the personlisation gap

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Reliance on legacy systems and siloed data has led to fragmented personalisation efforts and a customer expectation gap.

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The 25 disruptive technologies to watch on the Gartner, Inc. Hype Cycle for Emerging Technologies,...
New research from STX Next shows CTOs handling a diverse mix of challenges, including processes,...
Microsoft expands Microsoft Viva platform to connect employees to company culture, business goals...
ITAD firm doubles turnover and looks to double headcount in next 12 months.
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DataStax has published results from an IT Architecture Modernization Trends survey, showing that...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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