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AI technologies are revolutionising customer service

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Companies in Europe are enhancing always-on, omnichannel customer service as more and more consumers embrace AI-driven experiences.

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NEWS

Blockchain offers environmental hope

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Blockchain applications could disrupt how the world manages environmental resources, helping to drive sustainable growth and value creation.

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Automation is making work 'more human', research reveals

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Academic research shows that organisations augmented by automation technologies are 33% more likely to be 'human friendly' workplaces, in which employees are 31% more productive.

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Mainframes deliver digital business

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BMC has published the results of its 2018 Mainframe Research Report, revealing increasingly optimistic attitudes towards mainframes. With 93% of executives and 92% of all respondents viewing the mainframe as a strong long-term platform the highest level in five years this year's survey also sheds light on how organisations are becoming more proactive with their mainframe strategy to facilitate the changing dynamics of modern digital business.

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Capgemini launches strategic initiative with Amazon Web Services

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Accelerating enterprise digital transformation via cloud technologies.

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Quality and interoperability will be key for VR's future

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Creating a buoyant marketplace for Virtual Reality (VR) in the future will depend on high-quality and interoperable services, the President of VR Industry Forum (VRIF) has said.

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New data highlights the importance for organisations to understand the emotional responses of...
61% of organizations claim to be advanced on their sustainability journeys, but in fact, less than...
Despite significant investment in GenAI, employee engagement remains limited, spotlighting...
A new report from OpenText highlights gaps in security and governance as enterprises rapidly adopt...
Full-Stack Observability ecosystem helps customers fulfill their specific observability needs...
Ensuring supply chain continuity, identifying new revenue opportunities, and improving decision...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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