NEWS

Self-service and AI are redefining how consumers view customer service

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Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live person on the phone when it comes to customer service.

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NEWS

Inertia threatens digital change

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A new report released by Harvard Business Review Analytic Services in association with DXC Technology, reveals that companies expect pressures from digital technology disruption to accelerate and intensify, yet worry that organizational inertia and resistance to change will hold them back.

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Digital platform offers Robotic Process Automation as a Service

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DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to enhance a company’s business processes.

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NEWS

Two thirds of channel companies eager to enter into new partnerships

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Nearly two thirds (61%) of channel businesses are looking for new companies to partner with between now and 2020. This is according to research carried out by OnePoll, commissioned by Agilitas, the leading European innovator of customer driven IT channel services.

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NEWS

Six ways AI will develop in 2018

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By Kriti Sharma. VP, Artificial Intelligence at Sage.

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Software AG names Sanjay Brahmawar as new Chief Executive Officer

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The Supervisory Board of Software AG has appointed Sanjay Brahmawar (47) as the new Chief Executive Officer of Software AG for five years as of August 1, 2018. Brahmawar succeeds Karl-Heinz Streibich (65), who will step down after more than 14 years at the top at Software AG as he has reached the recommended age limit.

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A post COVID-19 world will look very different in the days, months and years following one of the...
Nearly 6 in 10 retailers plan to adopt AI, machine learning and computer vision technologies within...
A collaboration group of Norwegian municipalities (Sjustjerna) has selected Tieto as its...
Modular construction pioneer Portakabin has launched an integrated customer experience service...
Research shows IT leaders believe cyberattacks are more sophisticated than ever before.
Riverbed | Aternity unveils that nearly half (42%) of all IT decision makers (ITDMs) and 38% of...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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