NEWS

B2B businesses are underestimating customer service and must learn from the B2C approach

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The continuing consumerisation of business customers has fundamentally shifted organisational buying behaviour – now the B2B market must acclimatise.

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R_Block & DREAM form partnership

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Giving developers reputation control and make the decentralised identity reality.

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NEWS

Service data - the key to success?

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Asset and service data will have a gravitational pull beyond service departments, putting a new business lens on enterprise performance, according to a new global research report, “The Rise of Asset and Service Data Gravity”, conducted by Vanson Bourne on behalf of ServiceMax from GE Digital.

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Life sciences lag behind with AI

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Life science professionals highlight technology and healthcare as collaboration priorities for ensuring successful application of AI.

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NEWS

BBVA selects IPsoft to automate its customer support services

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BBVA and IPsofthave form ed a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. 

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Blockchain applications could disrupt how the world manages environmental resources, helping to...
A recent study of senior key decision makers in the UK & Ireland has revealed that a strong...
The latest Global Interconnection Index (GXI Vol. 5), an annual market study published by Equinix,...
The new phase of Fujitsu's own internal "Work Life Shift" aims to create a true hybrid working...
Global digital business and IT services leader NTT DATA has unveiled a new platform for enabling...
Smartsheet says that the business disruption caused by the pandemic is forcing organizations to...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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