Poland banks on blockchain

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Polish Credit Office, the largest credit bureau in CEE, commits to implementing Billon blockchain for storage and secure access to sensitive customer information.

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Customer service is key

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NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service.

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‘Customer Service 4.0’ at Rolls-Royce Power Systems

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A new service and digital strategy to transform MTU’s global customer support.

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Automation accepted in the workplace

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The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint® Systems Inc., and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial intelligence (AI) and robots—in their workplaces.

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Salix Homes joins forces with ANS Group to enhance its digital services

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Salford housing association Salix Homes has joined forces with leading cloud service provider ANS Group to further enhance its digital services.

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How robots and digitization will change the way we work

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With around 1.8 million industrial robots, the number of robots has reached a new record in factories around the world. Workers around the world rate the fact that "colleague robots" can take over work that is detrimental to health or handle hazardous materials positively (64 percent on average). However, employees are worried about how their own training can keep up with the pace of the working world 4.0. These are the findings of the automatica Trend Index 2018. 7,000 employees...

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Skillsoft is launching a series of innovative, new platform features, content, and courses to...
According to a recent Kaspersky survey, people who work in companies with fewer than 50 employees,...
The new alliance builds on the companies’ long-term relationship in France to bring robust cloud...
Generative AI tools for chatbots, product and service design, and customer experience seen as most...
Coca-Cola European Partners (CCEP), the world’s largest independent Coca-Cola bottler, has chosen...
To help mitigate the rise of emissions from digital devices, the new Digital Economy and Climate...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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